News for 'Customer Focus Services'

'Markets may experience turbulence'

'Markets may experience turbulence'

Rediff.com22 Nov 2023

'...similar to the 2008 global financial crisis, the 2012 taper tantrum, or the 2018 midcap crash.' 'This could lead to a substantial decline in activity and revenues for the broking industry.' 'When this will happen is uncertain, but as brokers, we must be prepared for such a downturn.'

Bharti Airtel Q1 profit flat at Rs 1,612 cr, ARPU rises to Rs 200

Bharti Airtel Q1 profit flat at Rs 1,612 cr, ARPU rises to Rs 200

Rediff.com3 Aug 2023

Telecom operator Bharti Airtel on Thursday posted a net profit of Rs 1,612 crore for the first quarter ended June 2023, which is nearly flat over earnings in the same period of the previous year. The revenue for the just-ended quarter was 14 per cent higher at Rs 37,440 crore compared to the year-ago period "backed by strong and consistent performance delivery across the portfolio", the company said.

Future of digital payments in India

Future of digital payments in India

Rediff.com20 Mar 2024

'The focus needs to shift towards the ability to collect payments, particularly in tier-3 to tier-4 areas where acceptance is still lacking.'

TCS needs to keep evolving in age of GenAI: Krithivasan

TCS needs to keep evolving in age of GenAI: Krithivasan

Rediff.com3 Jan 2024

Tata Consultancy Services (TCS) has to "keep evolving" and be relevant to clients as generative artificial intelligence (GenAI) technologies emerge, K Krithivasan, chief executive officer and managing director of the IT company, has said in a New Year's message to employees. "It is always heartening to see the reinforcement of how strong our relationships are with our clients and the level of trust they place with us.

Byju's to lay off up to 3,500 employees this fiscal

Byju's to lay off up to 3,500 employees this fiscal

Rediff.com27 Sep 2023

Edtech major Byju's may lay off up to 3,500 employees during the current fiscal as it looks to consolidate teams and enhance regional focus, sources privy to the development said. According to one of the sources, Byju's had "over hired" people at the time of Covid pandemic due to sudden jump in online education, but the demand has now receded, for which the company needs to do course correction. "There has been no retrenchment as of now.

Is Technology Important In Banking?

Is Technology Important In Banking?

Rediff.com14 Mar 2024

'Just the amount of work which is there just to become more and more successful in banking. For this to happen you need to have leaders who understand technology.'

Nasscom portal to bridge job scout-seeker gap

Nasscom portal to bridge job scout-seeker gap

Rediff.com23 Aug 2023

The National Association of Software Services Companies (Nasscom) on Tuesday launched the Talent Connect portal to bridge the gap between recruiters and digitally skilled and certified candidates. The portal, which has been in the work for the last 28 months has 100,000 candidates and companies such as Tata Consultancy Services (TCS), Tech Mahindra and Salesforce recruiting from it. The platform, for the first time, is also making an attempt to bridge the gap of skill-based talent to employers, rather than the current practice of academic focused talent base.

'I don't want to think of challenges, but tasks before us'

'I don't want to think of challenges, but tasks before us'

Rediff.com2 May 2023

'Every time a new tech comes in, there are a set of people who will predict that this will be the end of Indian IT and every time the Indian IT industry and overall technology providers have proven to be resilient.'

Brokerages bet on largecaps for better returns in 2024

Brokerages bet on largecaps for better returns in 2024

Rediff.com8 Jan 2024

Despite multiple headwinds at the start of 2023, the Indian markets delivered a strong performance, posting 19-20 per cent growth for the year. Even as new records were set, investor sentiment remains strong going into 2024, given the lower inflation, expectations of steady to lower interest rates, higher economic growth, and strong inflows. However, the overriding concern for most brokerages is valuations.

How Kishore Biyani plans to woo more customers

How Kishore Biyani plans to woo more customers

Rediff.com11 Dec 2017

Future Group aims to increase customer spends - average of Rs 20,000 over 10 visits at its stores in a year

Labour Pains, The Silent Crisis Undermining India's Infrastructure Boom

Labour Pains, The Silent Crisis Undermining India's Infrastructure Boom

Rediff.com11 Jul 2024

Severe skilled, unskilled shortage threatens to pull emergency brakes on India's industrial engine.

IRS officer Pradeep Singh tops civil services exam

IRS officer Pradeep Singh tops civil services exam

Rediff.com4 Aug 2020

A total of 829 candidates have qualified for civil services, including the Indian Administrative Service and the Indian Police Service, the Union Public Service Commission announced

Bain to buy 90% stake in Adani Capital and Adani Housing for Rs 1,600 cr

Bain to buy 90% stake in Adani Capital and Adani Housing for Rs 1,600 cr

Rediff.com24 Jul 2023

The Adani group has exited the financial services business by selling its entire 90 per cent stake in Adani Capital and Adani Housing to private equity (PE) firm Bain Capital for Rs 1,440 crore. The total valuation of the Adani financial services business stands at Rs 1,600 crore. Gaurav Gupta, managing director (MD) and chief executive officer (CEO) of the Adani firms will hold the rest of the stake.

Rediff's Wave Rider Retires!

Rediff's Wave Rider Retires!

Rediff.com1 Nov 2024

We asked colleagues, present and past, to reflect on a man who has made such a difference to their lives and careers. Here it is then, a rich collection of memories that offer enchanting glimpses of the enigmatic Ajit Balakrishnan.

Amazon to shut down distribution unit in India, focus on core businesses

Amazon to shut down distribution unit in India, focus on core businesses

Rediff.com28 Nov 2022

Amazon India has decided to shut down 'Amazon Distribution', according to sources. This follows its recent decision to shut its food delivery and edtech offerings. The moves are part of the annual operating planning review process amid global macroeconomic uncertainty. The e-commerce giant is looking to focus on its core businesses, sources said.

TCS inks JV with Google Cloud for AI offerings

TCS inks JV with Google Cloud for AI offerings

Rediff.com22 May 2023

Tata Consultancy Services has expanded its partnership with Google Cloud for generative AI offerings, the company said on Monday. Under the partnership, TCS will leverage Google Cloud's generative AI services to design and deploy custom-tailored business solutions for the clients. "Our launch partnership with Google Cloud on generative AI enables us to rapidly create value for our customers.

'GenAI is going to be the tip of the arrow for HCLTech'

'GenAI is going to be the tip of the arrow for HCLTech'

Rediff.com29 Jan 2024

'It will drive a lot of surrounding business, that is where we see some good projects coming in.'

Retail broking industry's top line set for a five-year leap: Bain & Company

Retail broking industry's top line set for a five-year leap: Bain & Company

Rediff.com11 Dec 2023

The retail broking industry's top line could more than double over the next five years, according to the estimates of consultancy firm Bain & Company. The industry, which facilitates stock market trading for investors, has already witnessed its revenues double from Rs 14,000 crore during 2018-19 (FY19) to Rs 27,000 crore in 2022-23 (FY23), reflecting an annualised growth rate of 17 per cent. "This growth has been fuelled by the emergence of India's mass-affluent and affluent segments, coupled with increasing financial literacy.

Centre to revise SEZ Act, limiting tax sops and enhancing integration

Centre to revise SEZ Act, limiting tax sops and enhancing integration

Rediff.com16 Nov 2023

The Centre is unlikely to offer new direct tax incentives for units operating in special economic zones (SEZs) and may instead allow the grandfathering of previous exemptions that such units were entitled to, according to proposed amendments to the SEZ Act, 2005, people aware of the matter said. The amendments, proposed by the commerce department, will soon be considered by the Cabinet for approval. This represents a departure from the department's earlier plan to introduce these changes through the Development Enterprises and Services Hubs (DESH) Bill, 2023, which faced strong criticism from the ministry of finance.

How India's IT majors are becoming more customer-friendly

How India's IT majors are becoming more customer-friendly

Rediff.com15 May 2017

As Indian IT service entities mature into multi-billion dollar organisations employing thousands, the pressure has increased on them from clients to identify and solve customer problems than working on predefined parameters.

How IT services firms plan to protect clients from cyber threat

How IT services firms plan to protect clients from cyber threat

Rediff.com28 Oct 2020

In the last couple of months, top Indian IT services providers, including TCS, Infosys, Wipro and HCL Tech have announced setting up cyber threat management centres in the US and Europe.

Top 10 Skills To Succeed At Work

Top 10 Skills To Succeed At Work

Rediff.com26 Mar 2024

Digital literacy is emerging as the professional language of 2024. It is the ability to process complex data sets, deploy critical communication technologies appropriately and validate your importance at your workplace, explains Jagdeep Kochar, managing director, Baker & Taylor India.

'Banking system has learnt lessons from 2008 crisis'

'Banking system has learnt lessons from 2008 crisis'

Rediff.com15 Mar 2024

'They have since only tried to improve systems. Also, with regulatory guidance from time to time, we are in a position to assess a situation and react in time.'

Why TCS Picked Krithivasan As CEO

Why TCS Picked Krithivasan As CEO

Rediff.com22 Aug 2023

Krithi Krithivasan is the kind of person one might look to when the need is to calm things down and put things back on track.

TCS says no major impact of Israel conflict on its business

TCS says no major impact of Israel conflict on its business

Rediff.com11 Oct 2023

The country's largest IT services company TCS on Wednesday said it has 250 staffers in Israel and stressed that the ongoing conflict will not have any major impact on its business. The company said it is in constant touch with all staffers, and at present, the focus is their safety and to look at how they help the communities they live in. It has initiated business continuity plans wherever necessary to ensure that the customers do not get impacted, TCS chief operating officer N Ganapathy Subramaniam told reporters, adding that it does not expect any major impact of the war on its business.

Kotak Mahindra Bank reports 25% rise in Q4 net profit

Kotak Mahindra Bank reports 25% rise in Q4 net profit

Rediff.com4 May 2024

Kotak Mahindra Bank on Saturday reported a 25 per cent growth in its March quarter net profit at Rs 5,302 crore, limited by a drop in the core income due to narrow interest margins. On a standalone basis, the city-headquartered lender's Q4 net profit grew 18 per cent to Rs 4,133 crore. The FY24 consolidated net profit grew 22 per cent to Rs 18,213 crore.

Bharti Airtel net profit soars 49.2% to Rs 3,006 cr in Q4

Bharti Airtel net profit soars 49.2% to Rs 3,006 cr in Q4

Rediff.com16 May 2023

Telecom operator Bharti Airtel on Tuesday posted a 49.2 per cent jump in its consolidated net profit to Rs 3,005.6 crore for the January-March quarter of 2022-23 on the back of new 4G customers and strong growth in average revenue per user (ARPU). The company had recorded a net profit of Rs 2,007.8 crore in the same period a year ago. Bharti Airtel's consolidated revenue from operations grew by 14.31 per cent to Rs 36,009 crore during the reported quarter from Rs 31,500.3 crore in the March 2022 quarter.

M&M shifts to high gear with Rs 37K cr investments

M&M shifts to high gear with Rs 37K cr investments

Rediff.com17 May 2024

Automotive (auto) major Mahindra & Mahindra (M&M), which is readying to launch nine sport utility vehicles (internal combustion engine/ICE), seven Born Electric Vehicles (BEVs), and seven light commercial vehicles by 2030, has outlined an investment of Rs 27,000 crore in its auto business between 2024-25 (FY25) and 2026-27 (FY27). Over the next three years, the company will deploy Rs 37,000 crore, including its auto business, farm business (Rs 5,000 crore), and service business (Rs 5,000 crore).

Chemical industry cheers custom duty revision

Chemical industry cheers custom duty revision

Rediff.com1 Mar 2015

There is nothing specific announced for Chemicals Industry, however, reduction in customs duty

Why Foreign Financial Firms Quit India

Why Foreign Financial Firms Quit India

Rediff.com24 May 2024

There was no smooth surge in middle class prosperity for foreign businesses to tap into because of the Indian economy was mismanaged, argues Debashis Basu.

'Aionos will bridge silos within aviation, hospitality using AI'

'Aionos will bridge silos within aviation, hospitality using AI'

Rediff.com24 Apr 2024

Industries such as aviation and hospitality have many silos within them and Aionos, the joint venture between Interglobe Enterprises (IGE) and Assago Group, is an attempt to bridge them and boost efficiencies using artificial intelligence (AI) solutions, Rahul Bhatia told Business Standard on Tuesday. Bhatia, the Group Managing Director of IGE, serves as the majority shareholder in India's largest airline, IndiGo. Additionally, IGE operates 21 hotels under the Ibis brand and runs a logistics company called Movin.

FM for 5% Customs cut

FM for 5% Customs cut

Rediff.com29 Jun 2005

'Journey from $50 million to $250 million is hardest'

'Journey from $50 million to $250 million is hardest'

Rediff.com8 Jun 2024

'We are looking at the next target which is to be a $1 billion ARR firm in the next 4-5 years.'

Licious eyes IPO in 24 months, 500 stores in five years

Licious eyes IPO in 24 months, 500 stores in five years

Rediff.com2 May 2024

The fresh meat and seafood delivery startup Licious plans to set up 500 stores nationwide within the next five years as part of an omnichannel strategy. The aim is to attract new users in the offline channel and encourage them to transact online as well. The move would also help the company in its efforts to achieve profitability and go for an initial public offering (IPO) in the next 24 months, according to the sources.

Tata Sky's strategy to attract more customers

Tata Sky's strategy to attract more customers

Rediff.com6 Apr 2010

Tata Sky wants to net the value-conscious consumer willing to pay for it. Will it get enough volumes?

India one of the toughest markets for Uber: CEO Dara Khosrowshahi

India one of the toughest markets for Uber: CEO Dara Khosrowshahi

Rediff.com23 Feb 2024

Uber Chief Executive Officer (CEO) Dara Khosrowshahi sees India as one of the toughest markets and a standard to succeed in any other part of the world. One of the biggest challenges for the ride-hailing firm, according to Khosrowshahi, is the expectation of Indian consumers for more services at lower spending. "India is one of the toughest markets out there.

Govt banks lure customers away from private lenders

Govt banks lure customers away from private lenders

Rediff.com8 May 2014

Apart from streamlining loan processing, most public sector banks charge lower interest rate, an aspect which seems to be game changer.

Mercedes-Benz's mega India plans: 12 new launches and double digit sales growth

Mercedes-Benz's mega India plans: 12 new launches and double digit sales growth

Rediff.com16 Jan 2024

Mercedes-Benz India is aiming to post double-digit growth in sales volume during 2024 as it plans to launch over 12 car models during the year, says its managing director and CEO Santosh Iyer. The German carmaker, which leads the luxury car market in the country, recorded 10 per cent year-on-year (Y-o-Y) growth to 17,408 units in 2023. "For 2023, we always said that the growth would be in double digits.

Ecomm firms ramp up as Omicron forces customers online

Ecomm firms ramp up as Omicron forces customers online

Rediff.com8 Jan 2022

Besides growing tech and digital enhancements, the firms are ramping up the hiring of more delivery partners and reinforcing existing Covid protocols.

'2024 poll will be major event for mid/smallcaps'

'2024 poll will be major event for mid/smallcaps'

Rediff.com19 Dec 2023

'It will dictate the flow of funds into the index. We will maintain caution on mid/smallcaps.'